Return Policy
RETURNS AND REFUNDS
RETURNS AND REFUNDS
1. Shipping
"Open Sky Retail, LLC" will make reasonable efforts to ensure that orders will ship within One (1) business day, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order (“Shipment Confirmation Email”) for tracking information to appear on the mail carrier website. The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees.
Please note that orders may not be shipped to certain places or geographical areas.
2. Domestic Delivery
Shipping rates for deliveries within the continental United States are as follows.
From time to time, the Site may display certain offers or promotions such as free shipping. Please note that such promotions are subject to terms and conditions that will be provided when such offers are available on the Site and that in all instances, free shipping promotions are valid only within the Continental United States.
US Standard (delivery 5 - 8 days after shipping):
Order Total (Before Shipping)
Ship Rate
$0.00 - $50.00
$6.95
$75.00+
Free
US Expedited (delivery 3 days after shipping):
Order Total (Before Shipping)
Ship Rate
$0.00 - $74.99
$9.95
$75.00+
$5.95
Hawaii & Alaska Standard (delivery 5 – 7 days after shipping)
Order Total (Before Shipping)
Ship Rate
$0.00 - $99.99
$12.95
$100.00+
Free
2 Day Express (delivery 2 business days after shipping)
$1.95
Overnight (delivery next business day after shipping)
$24.95
Returns & Exchanges
Best Pair Guarantee
If you're not satisfied for any reason with your first purchase of Open Sky Retail’s products, we’ll make it right by issuing a refund or an exchange Just us at Support@OpenSkyRetail.com with your order number or receipt and confirm whether you'd like a refund for the mask or an exchange to get something more comfortable.
Only applies to your first worn mask per customer; Especially with our goal to avoid receiving worn face masks during this pandemic.
Requests must be made within 7 days of delivery (for online orders)
Our Standard Return Policy
Returns are authorized for unworn Products with all tags and labels attached.
Where a Product is authorized for return, you can return by mail. To return by mail, please send items to:
OPEN SKY RETAIL
11350 Random Hills Road, Suite 800, Fairfax, VA 22030
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Returns/exchanges must be made within 7 days of delivery (for online orders)
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Upon delivery, you accept sole responsibility for your orders.
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All items must be unworn, unwashed, with hang tags attached and in original packaging.
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For any authorized return or exchange, we’ll cover the return shipping for packages being shipped from the lower 48 states using a carrier of our choosing. You'll get a prepaid label from our Support Team by email once you contact us.
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Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
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Final sale items cannot be returned or exchanged.
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Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
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We can only process returns and exchanges for items purchased directly from Open Sky Retail. If you purchase our product from another retailer, please contact them directly for a return or exchange.
Unauthorized Returns and Worn Masks
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please contact us at Support@OpenSkyRetail.com to confirm your return is authorized before sending anything back or attempting to return an item in-store.
If we receive a worn product or any other return that has not been authorized, your return/exchange will not be processed nor will your used products or unauthorized return be returned to you.
Have Questions?
Please just drop us a line at Support@OpenSkyRetail.com. Your questions are always welcomed!
THANK YOU!
~ YOUR TEAM AT OPENSKYRETAIL.COM ~